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Members: 663,348  | Results: 238,789,194  | Races: 781,409  | Clubs: 2,094

Frequently Asked Questions about Athlinks.

General Athlinks Questions

Q. What is Athlinks and why should I join?
Athlinks is both the largest and most complete results database for endurance races on the planet, and a fully-featured social network built specifically for competitive endurance athletes.
We add well over two million results to the database each month from several thousand endurance races including running (road races, track and field, cross country), triathlon (any multi-sport), swimming, cycling (TTs and crits), mountain biking and more.
Athlinks is not just another place to park your blog. The community features are deeply integrated with and built on top of your race results. Track and communicate with training partners, club and team members, favorite vendors and more.
Q. What is Athlinks’ history as a business?
Athlinks was originally called VirtuRace.com and was started in February of 2005. In its original state, the site was primarily an event and results database. In October of 2006, we re-launched with the new name Athlinks with the added social features that you see today.

Membership Questions

Q. How do I change my password?
So you named your password after your ex-boyfriend and now every time you log in, you want to throw your computer across the room? No worries. To change your password, click on the “Change my password” link just below the User Name and Password boxes on the log in page. You will need to know your old password to complete the change.
Q. How do I change my email address?
To change your email address, log in to your Athlinks profile. Click on the “Edit Profile” link on the left hand side of your profile page, scroll down to “Email” and enter the new address. Don’t forget save your changes.
Q. What is my user name or password?
Forget your user name or password? No worries. To get your account log in information, click on the “Lookup my account info.” link just below the User Name and Password sign in boxes on our log in page. You will need to know either your profile user name or the email address on record. Your account log in information will be emailed to the email address on record.
Q. Why is my user name and password not being sent to me?
You’ve sent a request for us to look up your account information, once, maybe multiple times and all you get is the sound of crickets. Be assured we are not ignoring you. 99% of the time when this happens it is caused by an email address on record that is no longer in use. When you request account information, it is sent to the email address we have on record. If you still have access to that email account, your log in information will be there. If you no longer have access to that account, you will need to call us at (602) 430-0237 and provide some security information for your account.
Q. I found my name in the list of athletes, but I have never signed up with Athlinks. Why is this?
First, make sure that you are a member. We list literally millions of athletes in the database, but not all are members. Athlinks members are designated by a red flame next to their name.
If you have a member’s flame next to your name, it is likely that you were a member of VirtuRace.com – which we changed our name from in October of 2006. We kept all member information in-tact during the changeover.
If you do not have a member’s flame next to your name, then we have you in the database because we aggregate race results around the world in order to build the largest and most integrated results database on the planet. If you would like to remove your name from the database, please contact us with your name, age, and location as it appears in our database and we will hide it from view.
Q. How do I remove my name from your site?
To remove your name, send an email to support@athlinks.com along with the spelling, state(s), and age. We will follow up via the email on record to remove your race details.
Q. How do I cancel my Athlinks membership?
To cancel your membership, send an email to support@athlinks.com along with your username. We will follow up via the email on record to remove your account details.
Q. Can I remove my name from the list of athletes?
Of course you can. Because the place values in the results database depend on your and every other result, we simply obscure your results by changing your name to “Unknown Racer” – which keeps the age and gender information in tact so that the results placings remain unchanged and true.
Q. I want to be able to manage and track my results, but I don’t want my name in the search engines and/or I do not want others to be able to contact me.
No problem. The most common solution that our members have taken for this is to simply use an Alias (like RunnerMan or UKTriGuy) for their display name. This will effectively hide your name from other members as well as search engines.
Q. How much and what kind of email will I receive once I sign up?
We send out very little “default” email on the site. We send a weekly newsletter which you can opt-out of on your settings page. Additionally, you will receive emails in response to requests. For instance, when you submit a results merge request or a friend request, you will receive a message in your Athlinks In-Box as well as a copy in your email.
Also, we send out no more than two emails per month on behalf of our sponsors. We endeavor to always include a special offer or deal to make it worth your time. Athlinks, and the service that we offer, is completely free to the athlete, so the way that we are able to keep the service going is through advertising. While you can certainly opt-out of the sponsor emails on your settings page, we appreciate your support by allowing us to introduce you to new products and services that directly affect you as an endurance athlete.
Q. How do I add a photo and/or quote to my profile?
Adding a photo, bio/quote, updating your home town, display name, and date of birth are all done from your Settings page. Click the “Edit Profile” link on your Profile page options.
Q. How do I invite my friends to join Athlinks?
When you send out invitations through the site, your friends will be added to your friends list automatically when they join. To do so, simply click on the “Invites” link in your toolbar. From there, enter the email address(es) of the friend(s) to whom you would like to send invitations.
They will receive an email invite from Athlinks on your behalf with links to join and to your profile.

Results Questions

Q. Why are my race results not showing up in my profile?
There are a couple of reasons why race results may not be showing up on your member profile. If the race results are in the database and the event took place in your home state, those results should automatically upload to your profile. If they do not, make sure you search the event for your name either misspelled or entered last name, first. You may claim these results for your profile.
Race results for events held outside of your home state will not automatically upload to your profile unless they are added to your upcoming race events calendar. You can still claim these results, provided the results are in the database. Simply search by your name in the “Results” tab, locate the results that belong to you and click on the blue “claim” button next to the result.
Q. I see more than one “account with my name. How do I merge those together?
Members have access to the Results Merge Tool. From your profile page, click the Merge Tool link below your profile picture. From there, you can search for your name. Be sure to include any spelling variations that you use when registering for races.
From the returned list of athletes, you can either merge directly or see the underlying results for each athlete listed before merging. To do so, select each athlete and click “View Results”. From there, select the athletes and/or results that you would like merged to your account.
The request then gets packaged and sent directly to our data team who takes a quick look at your request to make sure that it looks correct (and that you are not accidentally claiming someone else’s results) and then approves the merge which moves the results to your account.
Q. Why do I have multiple profiles from each location that I have raced in?
In order to keep the database as accurate as possible and to give you the opportunity to claim your results when you sign up, we inherit the state/province and/or country from the race in which it was run. The exception obviously is when the race director explicitly gives your home state.
We do this so that we do not “over merge” accounts based only on name and age. Otherwise, the 35 year old “John Smith” could have hundreds (or thousands) of results from all around the world.
Q. There are results under my account that do not belong to me. How do I remove them?
To remove results for race that does not belong to you, simply click on the red “X” icon to the left of the result on you “My Results” page. You will be prompted to confirm and the result will be deleted immediately.
Q. How long does it take to add the results from a race? Is there anything I can do to speed it along?
Our data team does its best to add the latest results from the weekend in the first half of each week. We are naturally at the mercy of the timing companies and race directors, so if they are not posted or sent right away, there may be delays.
The best ways to speed up and/or ensure that your results are added quickly, following is a list of tips:
  1. Make sure ahead of time that the event exists in the database.
  2. Email us the results or a link to the results once they are posted to the official site or are available for download.
  3. Use the Add A Race link at the top of the site.
Q. Why are my race results not showing up in my profile?

There are a couple of reasons why race results may not be showing up on your member profile. If the race results are in the database and the event took place in your home state, those results should automatically upload to your profile. If they do not, make sure you search the event for your name either misspelled or entered last name, first. You may claim these results for your profile.

Race results for events held outside of your home state will not automatically upload to your profile unless they are added to your upcoming race events calendar. You can still claim these results, provided the results are in the database. Simply search by your name in the “Results” tab, locate the results that belong to you and click on the blue “claim” button next to the result.

Q. How do I claim results that didn’t go into my profile?
To claim results that did not automatically upload to your profile, start by searching by your name in the “Results” tab at the top of the Athlinks site. Once you locate the results that belong to you, simply click on the blue “claim” button next to the result. You can also search by event in the “Events” tab to locate searchable race results that are in the database.
Q. What is a Mini-Report and how do I use it?
Mini-reports are a great way to quickly classify and archive your race results. In fact, if you do nothing else on the site, you should at least complete your Mini-Reports for each of your races.
With the mini-report, you can set the race Importance (A, B, or C), Rate your performance (1-5 Stars), give a brief write-up or store your notes/thoughts on the day’s performance, and catalog the gear items used in the race.
Race Importance is also used on the Rivals filter, so it is important to set these values.

Friends Questions

Q. How do I add friends?
Adding a friend is actually quite easy. To do so:
  1. Both you and the friend must both be members (identified by the red flame icon in search results and on profile page next to name).
  2. On the friend's profile page, click "Add <name> as a friend" from the links below the profile picture.
  3. Follow the instructions on the type of relationship that you would like to set up.
Q. Can I organize my friends into different groups?
Yes. When you add friends, you can set up one or more groups into which to add your friends. This lets you maintain different groups like “Training Partners”, “Family” or “Teammates”.
Q. How do I move friends between groups?
If you find that you need to move a friend from one group to another, go to your “My Friends” link in your toolbar. From there, use the group name pull-down next to the athlete(s) in question. Set it to the value that you want and click the “Save” button.
Q. How do I remove friends?
To remove a friend, simply click on the “Remove” link next to the friend that you want to delete on your My Friends page.

Rivals Questions

Q. How are Rivals chosen and how do I add a Rival?
Rivals are chosen by our servers by finding each athlete against whom you have raced a minimum of three times. It then cross-references each of those results and calculates your win/loss record against each athlete.
As such, you cannot directly add rivals unless it is an athlete that you have raced against.
Q. Can I set the criteria for a Rival? If so, what criteria can I select?
Yes, you can set the criteria for which a Rival is chosen. To do so, from your Rivals page, click on the “Set Rivals Filter” link. On the Filter Worksheet, you can set the Age Group(s), Gender(s), and Location(s) to include as Rivals.
Also, you can choose the Race Importance on which to filter results. This lets you throw out other athlete’s C races, B races, and/or undesignated races.
Incidentally, you set your race importance on your “My Results” page using the Mini-Report worksheet.
Q. How do I choose which rivals show up on my profile page?
Note: the maximum number of rivals that you can show on your home page is limited to nine.
To choose which Rivals appear on your Profile page, go to your “My Rivals” link in your toolbar. From there, use the home order pull-down next to the athlete(s) in question. Set it to the value that you want and click the “Save” button. If you select more than nine rivals, the order for the bottom-most selected friend will be turned off to make room for the new addition.

Events and Calendar Questions

Q. What kind of races will you promote (list results for) in the database?
We list results from time-based endurance races. This includes all running, cycling, triathlon/Multisport, mountain bike, and swimming races. Additionally, we can post race-walking, inline-skating, cross-country skiing, and some adventure races. We are limited to time-based (as opposed to distance based) races. Also, team-based results are currently a problem for us. We base all results on the individual athlete results, so team- or relay- based results are not always correctly split to each athlete profile.
Q. Is there a way to see all of the upcoming races in my area?
Yes. In addition to searching for an Event by name (Event Search), you can use the “Advanced” search option to find an event by date, location, and race category.
Click on the “Advanced” search tab in the page header of the site.
Q. Can I add new Events to the calendar?
Absolutely! We strongly encourage you to take a look at the event calendar in your area and take a moment to add any and all missing races to the calendar.
To add a race to the calendar, click on the “Add A Race” link in the page header and follow the instructions on screen to add the race.

Advertising and Sponsorship Questions

Q. How can I advertise on Athlinks?
Please visit the Advertising page.

Volunteer and Athlinks Support Questions

Q. How can I help with the Athlinks results database?
The best way to help us build the Athlinks results database, please take a look at the event calendar for your area and take a moment to add any and all missing races to the calendar.
To add a race to the calendar, click on the “Add A Race” link in the page header and follow the instructions on screen to add the race.
Q. How can I help spread the word about Athlinks?
  1. Add the banners to your site. Click here to download the banner code.
  2. Link to your profile from your web site or blog.
  3. Wear the gear to events. Click here to purchase a t-shirt.
  4. Put a window decal on your car, race wheels, travel case, or anywhere else it will fit. Click here to purchase a window decal.
  5. Hand out the flyers at your next race. Click here for the downloadable flyer.